I was consulting for a research center within a well-known university in a major metropolitan area. The center's leadership team was having difficulties working collaboratively, but was showing signs of progress after completing their individual Birkman surveys and analyzing their reports with me in both a team and individual consultation. However, one of the administrators (Caren), a brilliant, innovative thinker, said that while she had a better understanding of the group dynamics at play, she still felt overwhelmed by her work load and under-appreciated by her colleagues...